Terms & Conditions for sale of products and parts
- All prices are subject to change without prior notice.
- We reserve the right to correct typographical and printing errors.
- We reserve the right to correct prices or calculation errors.
- We reserve the right not to proceed with any order where we feel
that it will put us, the recipient, or any other party in a vulnerable position
either finacially or for any other justifiable reason. We will contact every
customer placing an order to notify them of the cancellation providing a viable
contact email has been given. We may not be prepared to incur extra
expense,other than to use email to cancel such an order
Damaged Shipments
Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts. Our warehouse puts forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Truck Freight
Truck freight applies to orders consisting of large parts or items that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight delivery may take 2-9 business days (excluding weekends and holidays) within the continental United States. Truck freight to Alaska and Hawaii may take up to 14 business days and may require additional charges. You will be contacted via email with a revised shipping quote.
Return Policy
We will accept authorized returns 30 calendar days of the purchase date.
Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repacked items in its original shipping container contact us and we will arrange for its return.
All authorized returns must be in their original condition include all components and cannot be disassembled, mounted or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable if plugged in or unsealed for any reason. Freight charges are not reimbursable unless the return is a direct result of our error.
CUSTOMER MANDATORY READ:
In order to insure that our customers get the correct part, we strongly suggest that you provide the Vehicle Identification Number (VIN) with your order. If a VIN number is not provided we reserve the right to refuse the return or charge the maximum return fee based on our terms and conditions if the ordered part does not fit the application.
Restocking Fee
A 25% return fee is charged on all returns that are not the direct result of our error.
Refunds for returns or cores will be process and credited within 72 to 96 hours after we receive and confirm your return is in good standing with our policies. All cores must be returned in their original packaging from the manufacturer. Please be aware the bank may take 4-7 business days to post the credit to your account or credit card.
All international orders must use PayPal or Google checkout no credit card transactions will be accepted.
Warranty
GM warranties their parts for a 1 year from the date of purchase
The original parts and accessory warranties (wppm-3) applies to parts sold over the counter or installed by an authorized GM center. Upon discovery of a defect in material the part or accessory sold or the vehicle in which the covered part or accessory is installed shall be brought to any authorized GM center to obtain service under this warranty. GM passenger cars shall be serviced by centers that are subject to the dealer agreement for GM cars. If the failed part is simply returned to the centers parts counter by the client GM will cover appropriate diagnostic labor performed and the cost of repairing the failed part or the replacement part. Removal and replacement time is not covered in this case. If installation in the vehicle is required to determine that a defect exists (or the client simply returns the vehicle in which the defective part was installed), then the labor to diagnose the failure as well as to repair or replace the failed part is covered for parts sold over the counter and parts installed by an authorized GM center. If a part covered under the original parts and accessories is defective and the defect causes damage to other parts, then the entire repair is covered by the parts warranty.
Cancelation Fee
A 25% return fee is charged on all returns or cancellations that are not the direct result of our error.
Refunds for returns or cores will be process and credited within 72 to 96 hours after we receive and confirm your return is in good standing with our policies. All cores must be returned in their original packaging from the manufacturer. Please be aware the bank may take 4-7 business days to post the credit to your account or credit card.
All international orders must use PayPal or Google checkout no credit card transactions will be accepted.
Privacy Policy At Jim Tubman Chevrolet (parts.tubmanchev.com), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to protecting your privacy and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation in Ontario. 1. Information We Collect We may collect the following types of personal information: - Contact Information: Name, email address, phone number, mailing address. - Order Information: Vehicle details, order history, billing/shipping information, and payment details. - Account Information: Login credentials and preferences. - Communication Preferences: Your consent choices for email and SMS communications. - Device and Usage Data: IP address, browser type, operating system, and site usage behavior via cookies or analytics tools. 2. How We Use Your Information We use your personal information for purposes including: - Fulfilling and managing your orders - Communicating with you about your orders, account, or inquiries - Sending promotional messages if you have opted in - Providing customer support - Improving our website and services - Ensuring legal and regulatory compliance 3. Sharing of Information We do not sell or rent your personal information to third parties. We may share your information with: - Authorized Service Providers who support our operations (e.g., payment processors, shipping carriers), bound by confidentiality agreements. - OEM partners or authorized dealers, where required to fulfill specific orders or warranty processes. - Law enforcement or legal authorities, if required by law or in the event of fraud, security, or legal proceedings. 4. SMS Consent If you opt-in to receive SMS communications, your consent and mobile number will be used solely for the purpose of sending you order updates, service notifications, or promotional content from Tubman GM Parts Depot. Your SMS consent information is not shared with third parties. 5. Cookies and Analytics Our website may use cookies and similar technologies to enhance your browsing experience and help us understand how users interact with the site. You can manage cookie preferences through your browser settings. 6. Your Choices and Rights You may: - Access, correct, or delete your personal information by contacting us - Withdraw consent for marketing communications at any time - Disable cookies in your browser settings 7. Security of Your Information We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure. 8. Third-Party Links Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. 9. Children’s Privacy Our services are intended for users age 16 and above. We do not knowingly collect personal information from children under 16. 10. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact: Jim Tubman Chevrolet parts@tubmanchev.com
613-733-5483
11. SMS Policy By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Jim Tubman Motors. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at parts.tubmanchev.com/policy.aspx. Message HELP for help. Reply STOP to any message to opt out.
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